AI can even evaluate a customer interaction and have an understanding of the customer’s sentiment and intent. This allows the bot to discover good, detrimental, and neutral language so it can route tickets to an agent precisely if a handoff is important and lessen escalations on account of sentiment detection. https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business