"Extending IT service management capabilities further than technological innovation services to address small business-centric use conditions; managing service demand and provide through a frequent System, portal, and service catalog; and dashing up innovation and workflow automation through PaaS/low-code improvement tooling." - Charles Betz, Forrester "Extending IT service management... https://mariovidxd.vidublog.com/32424956/the-definitive-guide-to-help-organizations-deliver-employee-services